Frequently Asked Questions
Everything you need to know about furnishing your home with Starlight Distribution.
What is the standard shipping timeframe for furniture items?
Most in-stock home goods are processed within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. Large furniture pieces may require scheduled freight delivery.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove service on select items which includes room-of-choice delivery, full assembly, and removal of all packaging materials for a flat additional fee.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or upholstered pieces may be subject to a restocking fee unless they arrive damaged.
How can I track the status of my home improvement order?
Once your order departs our warehouse, you will receive a confirmation email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.
Are your wood products sustainably sourced?
At Starlight Distribution, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept for large purchases?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we also offer flexible financing options through our partnership with Affirm.